Returns & Exchanges
At Pearls of the Orient Online, we want you to be completely satisfied with your purchase. If your jewelry does not meet your expectations, we offer a 30-day return policy for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully place the jewelry in its original silk pouch and luxury presentation box to ensure it remains protected during transit.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our pearl experts verify the condition of the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing